How do I return an item?

In order to arrange a return, please contact us and inform our Customer Service Team of your order number, the item you are returning and the reason for the return.


We will then reply with a unique returns authorisation number and the address you need to send the item to.

You'll need to package the item securely and include a completed copy of the attached form:


CLICK HERE TO PRINT OUR RETURNS FORM

 

 

 

You can return any unwanted products within 14 days provided they are unopened and in perfect condition. Please contact our Customer Service Team who will be able to arrange this for you.


If your item is faulty you will need to tell us what exactly the fault is. We will replace any faulty items like-for-like, or if the item is no longer available, will refund the original payment method.


When you return your item please remember to ask the Post Office for a receipt which you should keep as proof of sending until you have received your replacement or your refund. We cannot be held responsible for non-delivery of returned goods.


Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged or defective.


Please click here to view our returns policy

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